*Please Read Store Policies/T&C Before Ordering*
Customs / T & C
Custom Orders
BAG CUSTOMS TERMS AND CONDITIONS:
- By purchasing a custom listing you are stating that you have read and you are agreeing to these Bag Custom Terms and Conditions.
- A minimum purchase amount of $200 will be added to your cart. This is not the full purchase price of your bag. Any materials being sought after or upgrades to your bags will be invoiced separately. Shipping cost is not included in the initial purchase of the custom listing. Shipping costs will also be added to any overage invoice.
-These are custom-made bags created specifically for you and if more time is spent on details and other aspects of customs, they will be significantly more expensive than the retail price. I create each and every bag by hand and with my lovely industrial sewing machine. I seek out materials online or travel to local shops, I cut each pattern piece, meticulously cut out the details of the faces with an X-Acto knife, sew and construct the bag and strap, take photos, and pack/ship out each bag is all done by me. <3 I will communicate with you in a timely manner on the progression of your custom bag, so please make sure you respond to any of my emails in a timely manner so that I can get your bag made for you to enjoy as soon as possible : ). Thank you for understanding!
-After your purchase, please contact me @ rocksandsews@gmail.com for inquiries about your custom bag.
- Please do not purchase a custom listing if you are not able to pay fully up-front and cover the overages on your custom order. (I will no longer do a 50% deposit down since I have had issues in the past offering this option).
- One custom listing per person (If there are any duplicate purchases I will cancel and refund the order.
-I will not create another designer's bag! I understand other bag designers are incredibly difficult to get your hands on but do not ask me to make a replica of their designs. I will refuse and I will cancel your order.
-Custom-ordered bags are non-refundable, please take this into consideration when purchasing a custom listing.
- Please note: The cost of the bag varies with the styles, fabric, and materials) I will go over all of those options with you via email.
- All invoices will be sent from PayPal.
-Style of bags I offer for customs and their approximate dimensions:
* Smaller Oval- 8.5" L x 10" H x 3" W
* Larger Oval- 11" L x 10" H x 3" W
*Circle- 9" L x 9.5" H x 3" W
*Square- 10" L x 10" H x 3" W
*Small Bowler- 11" L (@ widest part) x 8.5" H x 3" W
**I will not alter the sizes of these bags at this time**
- Pumpkin face styles I offer are any I currently have available in my shop, Feel free to browse around to see what face style you are wanting : ) Or if you're wanting a custom face, please let me know the details via email (please remember I will not recreate any other designer face and I will have to cancel your order)
- Each bag will contain a black vinyl interior with a lined slip pocket. I will not alter the inside of the bag. You can ask for a specific liner fabric print for the slip pocket.
-Backpack upgrades can be added to any style of bag I have listed above (a $25 fee will be added to your invoice) Please note: The backpack style contains one large D-ring with two smaller lower D-rings and you'll feed the large backpack strap through the top larger D-ring.
**This is the only style of backpack I create so please take note of this before purchasing a listing.**
- These Backpacks are not meant to carry large and heavy items. I can not guarantee the stability of the bag withstanding if you overload it with heavy items. *Please take this into consideration*
-All custom bags will come with an adjustable vinyl strap with clip-on clasps.
TURNAROUND TIME:
- Approximate 2-8 week turnaround time/
NOTE: the turnaround time is approximate and may be less or more time depending on the bag itself (i.e.: the design of the bag, having to order materials that I don't have on hand). We will discuss all details via email.
SHIPPING:
-All U.S orders will be sent via USPS Priority Shipping with a flat rate fee that is determined by the size of the bag you are ordering. All orders will be given tracking information. I am not responsible for packages that are delayed, damaged, lost, or stolen. Once it's been shipped, it is out of my hands what happens to your package. You will need to file a claim with USPS for any damaged or lost package. I will help in any way I can to the best of my ability!
- All international orders will be sent via USPS. I will allow for first-class shipping as international orders can be pricey. I am not responsible for any customs charges and fees. International orders do take an extended period of time to arrive at their destination, especially with first-class shipping. If you would like to upgrade shipping to priority, please let me know. Please note that once your package has been shipped, I am not responsible for any delayed, damaged, lost, or stolen packages. You will need to file a claim with the postal service where you reside. I can not give you an estimated time on when your package but all orders will have tracking available.
**RockSand Sews custom bag creations are not exclusive to the purchaser! I find my creations to be a form of art and I reserve the right to share custom creations on any social media platforms**
Thank you for reading and understanding these terms and conditions! I look forward to creating that perfect spooky bag for you! <3